Returns and Refunds
are returned unworn, unused, and undamaged, in original condition, with original packaging, within 30 days of delivery.
We, at Fuerte and Fearless, want you to be completely satisfied with your purchase. Unworn, unused, and undamaged jewelry, in its original condition, with all original packaging, may be returned for a full refund within 30 days of delivery. If you want to return an item, just let us know at firstname.lastname@example.org.
We will issue you a return packaging label for you to ship your item back.
Fuerte and Fearless offers Free Return Shipping on all US Orders.
We do not offer Free Return Shipping on International Orders.
Please include the original packaging and the packing slip. Once we receive the package, we will issue the refund in within 7 business days.
Outbound Shipping fees (for products sent to you) are non-refundable.
Your refund will be applied in your original form of payment.
Your banking institution may take additional time to process and post the credit to your account once they have received this information.
Fuerte and Fearless will not issue refunds for items that arrive to our facility worn, used, or damaged in any way.
DAMAGES / DEFECTS
If your items arrived damaged, we will work with you to resolve this issue.
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Please keep all damaged packaging materials, including the box and all inside contents.
Fuerte and Fearless will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.
Claims must be reported immediately by emailing us at email@example.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
By completing a purchase with Fuerte and Fearless you are agreeing to our returns policy.